FAQ 

Q. Why should we hire While You're Gone?
A. We provide peace of mind and we will tailor a plan specific to your needs. We ensure professional, discrete and reliable home management and home watch services.

Q. Is While You're Gone insured?
A. Yes, we carry liability insurance.

Q. How often will you check our home?
A. We can check your home as frequently as you would like.

Q. How do we know our personal information is kept safe?
A. We take the utmost care to protect the safety and security of your personal information, house and keys. All sensitive information is stored separately from your keys and security information.

Q. What do you do if you find something wrong?
A. Our first contact would be with you, the homeowner, either by phone or e-mail. If you are unavailable, we will contact your alternate contact listed on your Emergency Contact Information Form. If the situation is an emergency, such as a home intrusion or vandalism, we will contact the police immediately.

Q. Can you be available to meet contractors or deliveries to our home?
A. Yes, this can be arranged with your written authorization.

Q. We will arrive home late and will need groceries. Can you pick up a few things?
A. Yes. We can purchase essential grocery items.

Q. Is there anything I can do to make my home safer?
A. Yes. Click here for our free Home Preparedness Checklist.

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