Frequently Asked Questions

To give you peace of mind while you are away from your home.  We will tailor a plan specific to your needs and the requirements of your home insurance.  Our goal is to provide you with professional, discrete and reliable home watch services.

As often as you would like or as mandated by your insurance company.

Yes! MAKE SURE YOU CHECK YOUR HOME INSURANCE COVERAGE: There may be defined criteria in your policy that will qualify you for coverage to ensure your home is protected when you are away and to ensure your home insurance policy is valid in case of an unforeseen event while you are away. It is your responsibility to engage your home watch provider for the visit frequency that meets the rules of your insurer. Your neighbor or family members do not always qualify as proof your home was physically inspected as needed while you were away.

We take the utmost care to protect the safety and security of your personal information, house and keys. All personal information is stored separately from your keys and security information.

Our first contact would be with you, the homeowner, either by phone or e-mail. If you are unavailable, we will contact your alternate contact listed on your Emergency Contact Information Form. If the situation is an emergency such as a home intrusion or vandalism, we will contact the police immediately. We will also take pictures of any damages and forward them to you.

Yes, this can be arranged with your authorization.

Yes, just give us your order and we will deliver your groceries.

Invoices are sent out at the beginning of the month for any visits completed the previous month. Payment can be made by e-transfer, cash or cheque.

We are currently accepting clients in and around St. Catharines, Niagara Falls, Niagara on the Lake, Port Dalhousie, Thorold, Fonthill and Pelham. Areas outside of these can be discussed depending on your location.

Yes, our contract outlines the services we will provide, cost, frequency of visits, emergency contacts, service contractors, etc. and provides an opportunity for you to ask questions and provide any other pertinent information not yet discussed.

Complete the information on the “Contact Us” page or call us at 905-327-9248 or by email at info@whileyouaregone.ca

What People Are Saying

We have been using While You’re Gone, Home Watch Services for about 3 years now. My husband and I couldn’t be more pleased with the service Ron and Carol provide. They are very reliable and trustworthy and we would not hesitate to recommend them to anyone.

Thank you Ron and Carol for providing an outstanding service. From routine security checks to meeting deliveries and contractors…
We have peace of mind knowing we can rely on While Your Gone to look after our home whenever we are away.

We have used While You’re Gone on several occasions over the years, whether we’re away from home for just a couple of weeks or a couple of months. Carol and Ron are always responsive to our needs and go the extra mile to make sure our home is well cared for in our absence. We especially appreciate the text updates after each visit to confirm all is well at home. Peace of mind while travelling is a great feeling!

We have had a few house watch services, and While You’re Gone Home Watch is, by far, the best. Carol and Ron complete a detailed questionnaire on every visit. We are very pleased and confident that our home is in good hands, while we are away.

We have engaged the services of “While You’re Gone Home Watch Services” for the past five years to look after our house in the Niagara Region while we spent our winters in Florida. Carol and Ron checked on our house on a weekly basis, inspecting all rooms, flushing the toilets, picking up our mail from the community mailbox, sorting the junk mail from the personally addressed mail (which they forwarded to Florida once per month) and shoveling snow off our front steps. Each week they provided a report via email to us on their inspection. Carol and Ron provided a very professional, reliable and reasonably priced service that allowed us to enjoy our time away without any worries about our home back in Canada. We wholeheartedly recommend their services.

We are very satisfied with your service, which provides great peace of mind about our home while we are travelling. We highly recommend your service.

Thank you Carol and Ron for taking care of our house over the past years while we travel. I have complete confidence in the security of our home and property while we are away from snow shovelling, water plants, bringing in mail etc. You have been fantastic to deal with and we will continue to use your services for a long time to come.

info@whileyouaregone.ca

905.327.9248

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